
Terms of Service
Last updated: October 12, 2026
These terms apply to cleaning services booked with Neat ATX Cleaning.
Quotes and pricing
Online prices are estimates based on the information you provide. We confirm your final price before your appointment. If your home’s size or condition differs significantly from what was described, we will discuss any price change with you before starting.
Scheduling, rescheduling and cancellations
Please give at least 48 hours’ notice to reschedule or cancel. Late cancellations or lockouts (when we cannot access your home at the scheduled time) may be charged a fee.
Satisfaction guarantee
If you are not happy with any area we cleaned, contact us within 24 hours of your cleaning and we will return to re-clean that area at no charge.
Access, pets and valuables
Please provide clear entry instructions, secure pets and put away valuables, cash and fragile or sentimental items. Let us know about any surfaces that need special care.
Payment
Payment is due upon completion of each cleaning unless otherwise agreed. Recurring clients are billed after each visit.
Gift certificates and coupons
Gift certificates are redeemable for cleaning services and are not redeemable for cash. Coupons cannot be combined and are subject to the terms listed with each offer.
Contact
Questions? Call or text (949) 878-6492 or use our contact form.
